Senior Customer Success Manager (Marketing)

As a ZoomInfo Marketing (ZIM) Senior Customer Success Manager, you will be an integral part of the ZoomInfo Marketing Customer Success organization. The ideal candidate for this position should have experience in the digital advertising space, be detail-oriented, self-motivated, proactive, results-oriented, and be able to seamlessly work cross-functionally in support of driving client success.This person must be a self-starter and used to a fast-paced, fun, energetic environment, and comfortable with dealing with ambiguity. This person must also have a passion to solve unique world-changing technology problems.

What You'll Do:

• Become a ZoomInfo Marketing (ZIM) expert, and leverage that knowledge to the benefit of our Enterprise and Strategic clients
• Maintain your own book of high-complexity, high-value client engagements
• Provide recommendations and best practices to our ZIM clients based on industry and product-focused knowledge
• Solve complex client problems leveraging ZoomInfo technology
• Create and maintain deliverables such as recommended strategy presentations, project plans, and recommended media spend to add scale and consistency across the organization
• Contribute to goal setting for the Delivery team aligned with the MBOs and company priorities established by the Executive Leadership Team
• Drive procedural standardization, accelerate delivery, and identify revenue growth opportunities through service delivery innovation
• Other related duties as assigned
  
  

What You Bring:

• You have knowledge of the digital advertising space and have worked in an ad ops/ad strategy/campaign management role before
• You have 5+ years of professional experience with at least 1 year in a SaaS, delivery, or professional services environment
• You have a passion for customer service
• You are knowledgeable in leveraging DSPs and the value prop for clients
• You have a high level of business acumen and an ability to analyze business requirements and implement fit-for-purpose solutions
• You have a proven ability to manage cross-functional projects
• You have client-facing experience, preferably in the strategic and or enterprise space
• You possess strong communication skills - oral, written, and visual
• You have strong attention to detail and organizational skills

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