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Principal Contract Manager
Job Description
*Please submit your resume in english
Principal Contract Manager
The Strategic Accounts team at HubSpot sits at the highest-touch end of the Customer Success organization. This team works with our highest paying and Lighthouse customers to help them see extraordinary growth through education, business consulting and delight.
As a Principal Contract Manager at HubSpot, you will be in charge of managing customer contracts, handling customer inquiries and renewals, and focusing on maximizing customer investment. Your responsibilities include negotiating value-driven renewals, collaborating with customers and internal stakeholders to drive account growth, and ensuring a positive customer experience throughout the contract renewal process. You will also play a key role in forecasting, contributing to process improvements, mentoring less experienced colleagues, and supporting strategic initiatives within our Contract Management and Customer Success team.
In this role, you’ll get to:
- Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
- Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
- Collaborate with Sales Representatives, Customer Success Managers, Management and Legal teams to execute the contract renewal process and ensure a positive experience for the customer.
- Establish cooperative working relationships with customers.
- Lead forecasting discussions and pipeline reviews with internal colleagues.
- Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.
- Mentor less experienced Contract Managers to help them learn the ins and outs of the role, best practices, and new skills.
- Contribute to the strategic evolution of our Contract Management and Customer Success organization by assisting with projects, pilots, and other operational or strategic initiatives.
- Improve forecast accuracy and consistency
- Work with senior internal and external stakeholders
- Develop your understanding of SaaS economics
- Deliver best in class service to our upmarket customers (200+ employees)
- Partner with our upmarket customers to understand how best to achieve their goals and solve their challenges
We are looking for people who:
- Experience in working with Legal teams to manage complex contract specifications
- Experience working with large organizations (200+ employees)
- Are passionate about creating a great customer experience
- Demonstrate the ability to consistently over-perform versus their targets and other primary metrics
- Consistently make significant contributions beyond the day-to-day of their role through mentorship, participation in initiatives or projects, etc.
- Work autonomously and strategically
- Solve problems with curiosity and creativity
- Seek to understand multiple perspectives in a situation
- Have growth driven negotiation skills
- Show clear communication skills with the ability to effectively lead a phone conversation
- Possess prioritization and organizational skills with attention to detail
- Embrace a dynamic and motivating environment
- Invest in relationships with customers and colleagues
- Contribute to a positive team environment of equality and inclusion
- Have 3-5 years of experience working in contract or renewal management (or in a similar role)
- Speaks English and Spanish fluently. Speaking Portuguese fluently is an added bonus.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.
About HubSpot
Learn moreHubSpot is a leading CRM platform that provides software and support to help businesses grow better. Our platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use our powerful and easy-to-use tools...More