Customer Success Engineer

Customer Success Engineering is a vital part of our Customer Success organization, leading clients to utilize our state-of-the art technical capabilities for their best success. As a Customer Success Engineer you will strive to create an exceptional track record of guiding SAP LeanIX customers together with the Customer Success Manager and aim to represent SAP LeanIX’s technical leadership and to incubate new capabilities to the product. You are self-driven, with strong motivation for finding the right technical solution for the given business context.

Customer Success Engineer (F/M/D)

hybrid-Boston region, US

WHAT IS WAITING FOR YOU?

• Be a trusted advisor for all technical aspects of our platform, in particular regarding data model configuration, integrations and visualizations
• Own the technical communication with our large enterprise customers
• Develop solutions as Custom reports in alignment with technical SMEs, Product Management, ProServices team
• Experience with JavaScript, Webpack, Chart.js, and Tailwind CSS 
• Manage critical customer communication in close alignment with Customer Success Managers and Support
• Proactive, systematic communication with customers to maintain a high customer retention

WHAT ARE WE LOOKING FOR?

• Excellent customer focus with a polite, patient, caring, calm and always professional demeanour
• Willingness to inspire our customers with great solutions for their challenges and questions
• 3+ years experience in a similar role, e.g. within a consultant role
• Technical background, e.g. in Computer Science or Business Information Systems
• Very good level of English, especially technical vocabulary
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SAP LeanIX, company, is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Its software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture. By offering a data-driven and automated approach enhanced with AI, SAP LeanIX helps organizations make sound decisions and collaborate more effectively. SAP LeanIX serves over 1,300 companies globally across various industries, including more than 10% of the Fortune 500 and half of the German DAX 40. Headquartered in Bonn, and offices in Munich and Berlin (Germany), SAP LeanIX also has a strong international presence with offices in Boston (USA), London (UK), Paris (France), Amsterdam (Netherlands), and Ljubljana (Slovenia). In November 2023, LeanIX became part of SAP. For more information, visit www.leanix.net. Your application information might be therefore shared across both SAP and SAP LeanIX recruiting and hiring teams.

SAP LeanIX is not just a product, in fact it‘s a great place to work. Colleagues (650+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.

At SAP LeanIX we have a Hybrid Work Mode which means you work remotely from your home office and work from one of our offices. SAP LeanIX teams and team members decide together on the work mode which suits them best. Next to that, we have great benefits for you,  CHECK OUT HERE WHAT IS IN FOR YOU! 

SAP LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at jobs@leanix.net. You will be treated with the utmost respect and confidentiality.

All applicants will receive consideration for employment based on experience, qualifications, and competencies. SAP LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.