Client Director - Fed Gov

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

In this role, you will drive new business revenue through a SaaS license model by strategically managing accounts, researching prospects, and executing field-based sales activities within a key Federal Government Customer. 

Your key responsibilities will include:

• Building and nurturing relationships with C-suite executives (e.g., CFO, CIO, COO, CDO) across all product lines.
• Managing client relationships and collaborating with a broad virtual team—including Solutions Consultants, Specialists, Success Resources, Partners, and Marketing—to develop and implement effective account strategies.
• Acting as a trusted advisor, leveraging a deep understanding of your customers’ businesses to guide them on how ServiceNow can enhance their IT roadmap.
• Identifying and involving the appropriate specialists or support resources at crucial stages of the sales process.

Qualifications

To be successful in this role you have:

• Over 10 years of sales experience in software or solution sales organizations.
• Proven track record of building and maintaining trusted relationships with both current and prospective clients, as well as internal teams.
• Demonstrated success in generating new business, negotiating deals, and sustaining strong relationships with C-Level executives.
• Consistent achievement of sales targets and goals.
• Ability to grasp and contribute to broader IT strategies and organizational plans.
• Experienced in fostering a customer-centric approach within a collaborative, team-oriented environment.