Manager, Business Development Representative

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.  

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

As the Manager, Business Development Representative, you’ll lead a group of Sales Professionals who stand as the front line of our well-established Sales Organization. The BDR team is directly responsible for driving qualified leads and pipeline - we’re looking for someone who can dive head first into this role and help us lead this incredible organization.

What You’ll Do:

• Recruit, hire, train and lead a world class team of Outbound Business Development Representatives
• Manage day to day operations (teaching, coaching, fixing bottlenecks)
• Create new trainings to teach our team new skills that will help them succeed in this role and in their career
• Be very comfortable in the ability to use data to back decisions and initiatives
• Monitor and analyze the BDR processes, metrics, and tools to maximize success
• Inspire and motivate the team to create an environment of openness, creativity, comfortability, and continuous improvement
• Work cross functionally with Sales, Sales Operations, Marketing and other areas of the business

You Might Be A Fit If:

• 4+ years of experience exceeding goals in a quota carrying prospecting and/or closing sales role
• 1+ year(s) of experience directly managing is encouraged (SaaS is preferred)
• You have proven experience – and passion for – coaching, motivating, and growing the ability of those around you
• You are a self-starter with the ability to quickly identify problems and come up with solutions
• You take ownership - comfortable with defining goals, success factors, key metrics for programs, and delivering against them
• You have strong experience running experiments (A/B testing methodology) in order to continuously improve processes
• You have strong knowledge of BDR efficiency tools – SFDC, Outreach, 6sense and others

Work Location: This role is hybrid. 3 days a week (M, W, TH) in our San Francisco office is required.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$58,400—$113,100 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. 

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.