Senior Customer Success Manager

About Us

SourceWhale is the leading Business Development and Headhunting Platform for increasing conversations, whilst making recruiters’ lives better through enabling them to do more with less. We integrate with everything that recruiters use day to day - CRM’s, emails, data providers, LinkedIn - and with our best-in-class product, we are on a mission to be a leader in the Recruitment Technology space.

Why Us?

We’re a team of seriously talented, positive individuals and we invest heavily in our people - you won’t feel like a number here!

This is an opportunity to join an agile tech startup that is growing faster than any other company in our space. We are completely profitable and have built an incredible product - just see our G2 reviews!

As our Senior Launch Manager, you'll be the lead in the successful onboarding of our clients, guiding them in their business transformation and hitting key success metrics and ROI goals. Reporting directly into the Global Launch Team Lead based in the UK, this is an opportunity to join a newly formed team, with a clear remit and investment, based on a mutual goal, our clients success with SourceWhale! 

Day in the Life

• Collaborate with Account Executives to create tailored Success Plans for clients.
• Use customer interactions for discovery, ensuring tailored training.
• Lead technical setup meetings for seamless implementation to track KPIs and ROI.
• Onboard new customers to the SourceWhale platform, leading training sessions and review meetings.
• Identify opportunities for client expansion and growth.
• Conduct off-boarding/handovers to the Account Management team with key decision-makers to review outcomes and ensure smooth transitions.

Who You Are

• CS experience in RecTech/SalesTech or similar SaaS startup.
• Experience onboarding Mid-Market and Enterprise accounts.
• Proven track record of onboarding high volumes of new users.
• Skilled in business transformation and change management.
• Excellent written and verbal communication skills.
• Strong listening and problem-solving abilities.
• Ability to work cross-functionally with remote teams.
• Driven and proactive with a strong willingness to learn.
• Based in the US, located in CT, MT, or ET time zones.

What Sets You Apart

• Experience with Recruitment Technology or onboarding commercial/sales departments.
• Previous experience working in the Recruitment sector is a plus.
• Strong technical acumen.

What’s In It For You

At SourceWhale, we champion a culture built on transparency, trust, and flexibility. Open communication is our norm, and everyone’s voice truly matters.

We offer a remote-first work model, recognizing the uniqueness of each individual's preferences. Collaboration is key, whether in the physical office, a company meetup or virtually. We're committed to continuous improvement, actively seeking feedback and encouraging innovation.

We completely understand the importance of work-life balance and truly care about our employees offering the following benefits:

• 25 days holiday (not including federal holidays).
• Macbook + any extra tech or software necessary for your role.
• Remote first business with flexible working arrangements.
• WeWork Global Access Pass.
• Private medical, dental & vision insurance.
• Employee Assistance Programme (EAP).
• Compassionate leave policy.
• Company trips such as Miami & New York.
• First hand experience of an early stage startup - huge ability to make an impact!

We encourage you to apply even if you feel like you don’t meet all the criteria as you may be a match for this or other roles here at SourceWhale! Fancy making big waves at SourceWhale? Apply below!