Customer Success Manager - New Jersey

We operate from a flexible hybrid model, that supports a healthy work-life balance. For this role, we’re looking for candidates who live close to our Jersey City, NJ office. 

Join us in solving the complex challenges of database management across the DevOps lifecycle on any database, any platform, anywhere.  

The data community knows it can trust Redgate to balance speed to market, collaboration across teams and the protection of business-critical data. Our portfolio of solutions helps organizations reliably solve the complex challenges of database management across the DevOps lifecycle on any database, any platform, anywhere.   

Specializing in database software for over 24 years, Redgate makes ingeniously simple software used by over 800,000 IT professionals around the world and is the leading Database DevOps solutions provider. As a result, more than 200,000 companies use Redgate tools, including 92% of those in the Fortune 100. 

The Role: 

Redgate is looking for a passionate Customer Success Manager to build long term partnerships with our customers, to simplify and accelerate their journey to success and time to value with our solutions. Reporting to the Head of Customer Success, this is an important role with company-wide exposure that will be fundamental to our transition to a subscription business – working closely with Sales, Support, Customer Marketing and Product Management. This is the most exciting time to join Redgate with the investment and growth plans to 2026. This role provides a significant opportunity for your career, investment in your personal development and the responsibility to continue to build and mature our Customer Success division.

You play a vital role working alongside a Customer Success Engineer to ensure a smooth implementation and onboarding experience for our customers. Through developing a strong relationship, you will continue to support the customer throughout the adoption phase, unlocking further value with relevant features based on your Success Plan and sharing best practices, ensuring our customers are seeing a return on their investment. You are the voice of the customer and will have exposure to the wider business, helping to shape and improve our solutions roadmaps and feedback with Product Management, processes and most importantly our customer’s journey with Redgate.

Redgate prides itself on the development of our people. You can expect to grow fast with the coaching and mentoring from your manager, as well as have access to ongoing career enablement opportunities outside Redgate, such as courses and conferences. 

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Your Work at Redgate Software: 

• Provide an exceptional customer experience from onboarding and implementation to driving the adoption of Redgate solutions to ensure customers achieve return on investment.
• Build and develop long term relationships with customers, users and decision makers.
• Demonstrate knowledge and expertise across Redgate’s solution areas, creating partnerships with business and technical stakeholders from end users to C-Level. 
• Understand customers’ broader goals and hit agreed milestones and KPI’s.
• Capture and document progress via co-owned Success Plans in our CRM systems
• Work closely with your Customer Success Engineers to remove technical issues, adopt full solutions and deliver best practice.
• Attend and lead customer meetings (face to face and virtual) and attend and present at events (Redgate and external).
• Partner and collaborate with wider teams across Redgate to ensure that customers pain, risks, feedback and opportunities are supported – you are the voice of the customer.
• Act as a trusted advisor and a representative/ambassador of Redgate at all times.
• Monitor and track customers’ health to ensure usage and mitigate low CSAT scores.
• Encourage upsell and expansion of solutions, passing to appropriate teams to progress.
• Work with customers to create content, such as case studies and references
• Foster advocacy for Redgate and participation at events and Webinars
• Act in the best interests of Red Gate Software Ltd at all times.

What You Bring to the Table:  

• Customer centric approach to everything and passionate about Customer Success.
• Emotional intelligence – empathetic with customers and colleagues.
• Two or more years’ experience working as a Customer Success Manager or similar role – responsible for Customer Renewal, Satisfaction or Account Management.
• Experience of working in software or a software-related industry.
• Ability to build strong relationships, influence, and reach consensus (internally and externally).
• Navigate and successfully push necessary change in a matrix organization across borders.
• Ability to turn customer metric data/analytics into a compelling customer story.  

Who You Are: 

• Commercially minded with strong business acumen.
• Strategic thinker but the ability to deal with ambiguity.
• Creative problem solver with analytical skills.
• Growth mindset – driven by results and progression with our customers. 

Salary: 

• $75,000-$95,000
• Performance-Based Bonus 20%
• Non-exempt position (paid hourly)