Account Executive, Expansion

What Do We Do?

Triple Whale centralizes and simplifies all the metrics used by Shopify sellers, enabling them to save more time and make more money. We help e-commerce businesses accurately track and forecast various metrics, including changes in profits and operational metrics. Our goal is to infuse AI into e-commerce, empowering shops to have an accurate picture of their business and make optimal choices that boost their bottom line. Launched in mid-2021, Triple Whale already has over 11,000 clients, top-tier investors, and growing hubs in Ohio, North Carolina, and Israel (Jerusalem).

Job Description: As an Account Executive, Expansion at Triple Whale, you will be responsible for nurturing and growing client relationships through strategic upselling and cross-selling, using a data-driven approach. Your role involves identifying opportunities to expand accounts, setting up calls, making compelling offers, and ensuring continuous growth and client satisfaction. While this is a sales role, it relies on a customer success mindset. This role will begin as an Individual Contributor with an opportunity to build a team as the process scales. 

Key Responsibilities:

• Account Monitoring: Regularly monitor accounts to identify upsell and cross-sell opportunities.
• Opportunity Contextualization: Understand and contextualize upsell and cross-sell opportunities. Proactively find ways to drive more value for clients, make them happy, and grow their businesses.
• Customer Understanding: Gain a deep understanding of customer setups, goals, and needs.
• Automation Playbooks: Develop automation playbooks triggered by account activity to suggest higher plans or additional features that align with their goals.
• Informed Offers: Successfully represent Triple Whale in negotiations with key decision makers, presenting offers that are well-informed by customers’ goals, needs, and recent activities. 
• Tracking and Reporting: Track and analyze account activity, including license utilization, product usage rates, and customer effort scores, creating detailed reports.
• Churn Mitigation: Collaborate with the Customer Success team to mitigate churn risks and enhance upsell or cross-sell opportunities.
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Skills and Competencies:

• Experience: Minimum 3 years of experience in SaaS Sales, Customer Success, or Account Management
• Communication: Exceptional communication skills with the ability to transform customer interactions into business-driving relationships.
• Sales Acumen: Strong sales skills, capable of analyzing and cross-referencing customer goals, usage patterns, and product setups to create tailored offers.
• Emotional Intelligence: High emotional intelligence and empathy to understand and address customer needs effectively.
• Customer Service: Excellent customer service skills.
• Analytical Marketing Mindset: Strong analytical skills with a goal-oriented approach, supported by a desire to understand DTC Marketing Strategy.
• Self Starter: Ability to tackle projects with little direct input or oversight; work with uncertainty and manage through many priorities and opportunities at once 
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Join Triple Whale: If you are passionate about driving business growth through strategic upselling and cross-selling, and possess the skills to build lasting client relationships, Triple Whale is the place for you. Apply now to become a key player in our customer success journey!