Thermo Fisher Scientific
RepVue Score
0
Thermo Fisher Scientific
Back to ReviewsCurrent Employee I’m 6 months into my role and have been unsupported since Day 1. On-boarded myself (manager never responds) and received product training 4 months into role. Expected to travel 80% of time with 10+ state/4000+ accounts with no support for customers during out-of-state travel. Customer Service doesn’t process orders, and I spend too much time making sure POs are inputted. Since we are paid when it ships, we will also take a hit if the product back orders with zero notice. With the weekly travel, it can be 12-16 hr work days trying to put out internal fires. Culture internally between divisions and reps is unacceptable. Reps will throw my division under the bus in front of customers as if we do not work for the same company. Horrible for Thermo brand reputation. Salesforce is a burden to work with and used solely for micro management. Not even able to quote or send samples from it. With all this, I was able to hit 105%+ YTD. The positive is the product seems to “sell itself”. However, I question every day if it’s sustainable to sell for a company long term with zero support.
1.9
Jan 5, 2024
2 Useful
0