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Job Description
MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 9,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonalds, Brenntag, Cintas, Michaels, and Shell.
We've raised $104 million in venture capital following a recent Series C funding round led by Bain Capital Ventures, Bessemer Ventures, August Capital, Amity Ventures, Ridge Ventures as well as CEO’s from GE, Twilio, Toast and PagerDuty.
- Develop and maintain strong relationships with customers, becoming a trusted advisor and advocate for their success.
- Collaborate with sales and customer support teams to identify opportunities for upsell and cross-sell.
- Conduct product demonstrations, training sessions and webinars to ensure customers are fully onboarded and able to use our products effectively.
- Monitor product usage and key performance indicators and perform Quarterly Business Reviews with leadership staff and champions.
- Resolve customer issues and concerns, working closely with internal teams to ensure timely resolution.
- Mitigate churn by proactively identifying lagging facilities within an enterprise organization and presenting strategies to improve their product adoption and overall value.
- Leverage behavioural data to segment your book of business and develop communication strategies driving the greatest impact at scale.
- 5+ years of experience in a customer success role, preferably in a software company.
- 2+ years of experience in Customer Success in B2B SaaS/Software managing an Enterprise book of business.
- Experience managing enterprise accounts with multiple stakeholders, departments, and implementation cycles.
- Proven track record of driving customer success and retention.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
- Experience conducting product demonstrations and training sessions.
- Analytical mindset with experience using data to drive decisions and improve customer success.
- Comfortable working in a fast-paced, dynamic environment.
What’s in it for you:
- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take what you need PTO.
- A Work Culture where:
- You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
- We believe in meritocracy, where ideas and effort are publicly celebrated.
About MaintainX
Learn moreMaintainX is the world-leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT-enabled cloud-based tool for maintenance, safety, and operations on equipment and facilities. MaintainX helps businesses track reactive and preventive maintenance and control the daily operations, such as safety...More